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Frequently Asked Questions

If you discover a problem with a printer or the software:

Basics

Will I Be Charged to Use GreenPrint?

For students, the College provides an allocation of free printing each term. The current per term quota is $20 for printing on GreenPrint printers. 

When the quota for Greenprint printing is exceeded,charges will be transferred to the student's DA$H discretionary account according to the following rates:

  • Black-and-white single-sided printing: $.0.06 per page
  • Black-and-white double-sided printing: $0.085 per page
  • Color printing: $0.49 per page

Dartmouth faculty have unlimited access to the black-and-white printers located in the Libraries.

For Library patrons and individuals who are not affiliated with the College, two black-and-white duplex Release Stations and one black-and-white simplex Release Station are provided for printing. See Where are the GreenPrint Release Stations (Printers)? Patrons should go to the Library's Reference Desk for printing instructions.

If you are not a student, you will be charged $.14 per page for black-and-white double-sided printing.

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Can I Get a Refund?

You can get a refund if a document was smudged during printing due to a mechanical problem with the printer, if it did not print due to a mechanical problem with the printer, or if there was a problem with the GreenPrint software. You cannot get a refund because you printed the wrong document or formatted it incorrectly. Find out how to apply for a refund here.

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How Do I Find Out What My Print Account Balances Are?

Three balances are displayed on the screen of a Release Station when a student logs in:

  • Print Account - This number shows the amount of money remaining from the current term's quota allotment ($20).
  • Flex Account - This number shows the amount of money in a student's DA$H account, or the amount in which the student's DA$H account is in arrears.
  • Balance Total - This number is a total of the Print and Flex accounts.

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Is There an Advantage to Printing on Both Sides of the Paper?

Yes. It costs less money and increases the number of pages you can print per term! 

Dartmouth students automatically receive a quota of $20 per term for printing on the GreenPrint printers. If you use a printer that prints on only one side of the paper [a simplex (single-sided) printer], the maximum number of pages per term will be 333. If you print on a printer that prints on both sides of the paper [a duplex (double-sided) printer], the maximum number of pages per term will be 235 (the equivalent of 470 single-sided pages).

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How Long Will I Have to Wait for My Job to Print?

The average academic print job is six pages long. The Release Station printers print 45 pages a minute; about eight seconds to print an average job.

However, large graphics jobs (PDF files and PowerPoint documents, for instance) require intensive processing by the printer. This means that a single page of a graphics-intensive job may take several minutes to process (blinking green light on the printer) before the page actually prints. For these types of jobs:

  • You should release only one job at a time (so no job is still printing if you find you need to leave).
  • You should divide the job into smaller jobs by printing a few pages at a time until you have printed the entire document.

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How Long Do I Have Before I Have to Release My Job from the GreenPrint Queue?

Twenty-four hours. After that, Greenprint will automatically delete the file.

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I Found a Release Station. How Do I Make My Job Print?

At the Release Station, you will see a window similar to the one below:

 

Green Print Screen

You will only see the jobs you submitted. (Individuals using one of the "Library_User" accounts will see all jobs submitted by that account.)

Locate your job in the list and select it. 

  • In the lower left-hand corner, the page size of the current job is displayed. Right next to that, there is a display showing how much the current print job will cost.
  • On the right side of the screen will be your account total. (How much you have remaining in your account.)
  • If you would like to remove the job from your queue, click Delete.
  • If you would like to print the job, click Print. Your job will print on the Release Station printer that is connecting to this display.
  • If you would like to print all the jobs in your queue, click Print All.

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Troubleshooting

Who Do I Contact If I'm Having Problems Getting GreenPrint to Work?

If you are having problems with the GreenPrint software on your computer, contact the IT Service Desk or your department's IT support office by e-mailing help@Dartmouth.edu or calling 646-2999.

If you have concerns with your GreenPrint balance, send e-mail to Help@Dartmouth.edu as soon as possible (within 48 hours) of the problem. Please provide the following information: 

  • The problem you experienced.
  • The number of pages you expected to print.
  • The document's type (PowerPoint, Word, Excel, etc.).
  • The date and time of the problem.
  • The location of the Release Station you were using.
  • Whether you were using a simplex or duplex Release Station.

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How Long Will a GreenPrint Repair Take?

Typically, when there are problems with GreenPrint, it is usually because the Release Station someone is trying to use is not working, or there is a system-wide problem that is preventing all Release Stations from working. 

  • If the Release Station has a broken part that needs to be replaced, the Release Station may be down for an extended length of time.
  • If a system-wide problem is causing all the Release Stations not to work, the problem is receiving immediate attention, and GreenPrint will be unavailable to everyone until it is resolved.

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I Can't Release My Print Job at a Release Station. What Do I Do?

There are three main reasons you may not be able to release a job at a GreenPrint Release Station.

  • First, you may not be authorized to use a particular Release Station. If this is the case, a message will be output to the Release Station clearly indicating you do not have permission to use the Release Station. If you are a Dartmouth student, you should never see this message. If you do, send e-mail to help@dartmouth.edu and tell us the message you received.
  • Second, you may not have enough funds available to print. This can happen if you have used up your $20 per term printing allocation and your DA$H discretionary account has reached a negative $100. If this is the case, you can make a payment against your DA$H deficit to reduce the outstanding negative balance to less than $100.
  • Third, you may be using a password that is longer than eight characters in length. If this is the case, simply log in to the Release Station again, only using the first eight characters of your password.

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GreenPrint doesn't work when I try to print while off-campus or connected via Dartmouth Public. How can I fix this?

In order to print to the GreenPrint printers from a computer that is not connected to Dartmouth's network, you need to make a VPN connection first. See Using the Juniper VPN for additional information.

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Last Updated: 11/26/12