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Managing Your Voice Mail Messages

Checking Messages

  • Step 1: Log on to Unity Voice Mail (6-1000 on campus or off-campus: 646-1000; then press * to log on).
  • Step 2: Either:
    • Press 1 to hear new messages or
    • Press 3 to hear old messages. Then, press 1 to hear saved messages.

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Replying to Messages

  • Step 1: After listening to the message, press 4.
  • Step 2: Record the message, and use these keys as you record:

    Key Task
    8 pause or resume
    # end recording
  • Step 3: Press # to send the message, or press 1 for message options. Then use the stated keys to select options, and follow the Cisco Unity conversation to send your message.
  • Step 4: Follow the Cisco Unity conversation to handle the original message. 

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Forwarding Messages

  • Step 1: After listening to the message, press 5.
  • Step 2: Follow the Cisco Unity conversation to address the forwarded message. To address the message to a private list, press ## to switch to number entry as necessary.
  • Step 3: Do one of the following three options:
    • Press 2 to record an introduction, and use these keys as you record:

      Key Task
      8 pause or resume
      # end recording
  • Press 3 for message options. Then use the following keys to select options, and follow the Cisco Unity conversation to send your message.
  • Press # to forward the message as is.
  • Step 4: Use the following keys to manage the original message and to control playback.

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Deleting Messages By Phone

Deleting a Message from Your Phone

  • Step 1: Log on to Cisco Unity Voice Mail (6-1000 on-campus or off-campus: 646-1000).
  • Step 2: Press 1 to hear new messages, or press 3 to review old messages.
  • Step 3: During or after message playback, press 3 to delete the message.

Deleting Messages In the Deleted Items Folder

  • Step 1: Log on to Cisco Unity Voice Mail (6-1000 on-campus or off-campus: 646-1000).
  • Step 2: Press 3 to review old messages.
  • Step 3: Press 2 to delete messages in the Deleted Items folder.
  • Step 4: Press 1 to confirm that you want to delete messages.
  • Step 5: When prompted, you can either:
    • Press 1 to delete only the voice messages in the Deleted Items folder or
    • Press 2 to delete all messages in the Deleted Items folder, including e-mail and voice messages.

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Sending Messages By Phone

Before you send a message, you can select from the following special delivery options:

Urgent

Mark a message urgent so that Cisco Unity sends it before regular messages.

Return Receipt

Request a return receipt so that Cisco Unity notifies you when the recipient opens the message.

Private

Mark a message private so that the recipient knows to treat it confidentially.

Future Delivery

Mark a message for future delivery so that Cisco Unity waits to send the message on the day and time that you specify.

Sending a Voice Message

  • Step 1: Log on to Cisco Unity Voice Mail (6-1000; off-campus: 646-1000).
  • Step 2: Press 2.
  • Step 3: Follow the Cisco Unity conversation to address your message.
    To address the message to a private list, press ## to switch to number entry as necessary.
  • Step 4: Press 1 to add another name or list. or Press # to record the message. Use these keys as you record:

    Key Task
    8 pause or resume
    # end recording
  • Step 5: Press # to send the message, or Press 1 for message options. Then use the following keys to select options, and follow the Cisco Unity conversation to send your message.

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Last Updated: 7/21/10