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Frequently Asked Questions

How do I get a free e-mail account so I can forward my Dartmouth mail to it?

Dartmouth will help you get a new account at one of two places: Microsoft or Google. Once you have a non-Dartmouth account, we can help you forward your Dartmouth e-mail to that new account, move your saved e-mail from your Dartmouth account to that new account, and, if you like, configure the new account to send mail as if it were coming from you at your Dartmouth.edu address.

Setting up a Microsoft Outlook Account

Go to signup.live.com. Enter the information as prompted.

Setting up a Google Gmail Account

Go to accounts.google.com and click Sign Up found in the upper right corner. Enter the information as prompted.

How do I forward e-mail from my Dartmouth.edu account?

You need to forward e-mail from your existing account to ensure that you continue receiving messages sent to your Dartmouth.edu address once your mailbox is deactivated. Here's how:

  1. Log into to the Dartmouth Directory Manager with your NetID and password to see if your account is already forwarding to a non-dartmouth account or to set this up.
  2. Click E-mail Delivery Options found at the bottom of the right hand navigation bar.
  3. Place a check in the Enable Forwarding field, then enter the e-mail address that you want your dartmouth.edu e-mail forwarded to in the Address to which you would like your e-mail delivered field.
  4. Click Update Delivery Address.

Once you click Update Delivery Address any mail sent to your Dartmouth.edu account will automatically be forwarded to the e-mail address you specified.

I already forward my Dartmouth.edu account to another e-mail account. How does this change affect me?

Note: If you have forwarding set up by using a rule in BWA (Blitz Web Access) or in your e-mail client software, that setting will not carry over to the new system. You must enable it in the Dartmouth Directory Manager

  1. Log in to the Dartmouth Directory Manager using your NetID and password.
  2. In the navigation bar on the right side of the screen, click E-mail Delivery Options.
  3. The e-mail address that appears in the Address to which you would like your e-mail delivered field is the address to which any messages sent to your dartmouth.org and dartmouth.edu accounts will be forwarded.

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How do I configure a Microsoft account (Outlook, Live, Hotmail) to send e-mail as if it were coming from my Dartmouth.edu account?

  1. Log into your Microsoft account.
  2. Click your name found in the upper right corner, then Account Settings
  3. Click Notifications in the left hand navigation bar.
  4. Click Manage email preferences
  5. Click Add an email address.
  6.  Click Add your own email address, then enter your full dartmouth.edu address (e.g. john.a.doe.08@dartmouth.edu) in the Email address field. 
  7. Click Add
  8. Click Verify
  9. Click Send Mail
  10. When you receive the verification e-mail, click the link in the e-mail to verify your settings. You will then receive a confirmation message indicating that your Dartmouth.edu account has been added. 
  11. Sign out of your Microsoft e-mail account, and close all the browser windows. 
  12. The next time you sign in, when you compose an e-mail message, click your name which appears in the upper left corner of the compose window to select which address you want the message to appear from – your Microsoft account or your Dartmouth.edu account.

 

How do I configure a Google account (gmail) to send e-mail as if it were coming from my Dartmouth.edu account?

Note: These instructions were accurate as of 5/17/2013, however the vendor may make changes to their systems at any time without notice.

  1. Log into your gmail account.
  2. Click the gear icon at the top right of the window and select Settings.
  3. Select the Accounts tab.
  4. Click Add another e-mail address you own in the Send mail as section.
  5. Enter your name and full Dartmouth.edu e-mail address (e.g. john.a.doe.08@dartmouth.edu).
  6. Leave Treat as an alias checked.
  7. Click Next Step.
  8. Leave Send through Gmail checked.
  9. Click Next Step.
  10. A warning message will pop up telling you that you need to verify that you own the e-mail address you entered. Click Send Verification.
  11. When you receive the verification e-mail, click the link or enter the confirmation code in the space provided in your Gmail settings pop-up window then click Verify.
  12. Next, in the Accounts window, in the Send Mail As section, click Reply from the same address the message was sent to. This will cause your response to appear as if it is coming you're your dartmouth.edu account when replying to a message sent to that address.
  13. If you are creating a new message that you want to come from your dartmouth.edu address, in the Compose window you may choose which address the e-mail will come from – your gmail address or your dartmouth.edu address.

Can I send e-mail from my nickname/alias?

Yes. Add your nickname by following the instructions above that describe how to configure a Microsoft or Google account to send e-mail as if it were coming from a dartmouth.edu account. But rather than entering your full e-mail address as the alternate e-mail address (e.g. john.s.doe.08@dartmouth.edu) enter an e-mail address with your nickname (e.g. john.doe@dartmouth.edu). Ensure that you have received e-mail at this address previously, otherwise you will not be able to verify the address.

How do I migrate the e-mail in my dartmouth.edu account to another account?

Important: The import process for both Microsoft and Google will only retrieve messages in the inbox, not the sent folder or any other folders from your Dartmouth.edu account.
Note: These instructions were accurate as of 7/24/2013. However, the vendor may make changes to their systems at any time without notice.


Migrating to Microsoft (Outlook or Live) accounts

  1. Log into your Microsoft account.
  2. Click the Gear Icon to the right of your name at the top right of the window.
  3. Select Options.
  4. Click the area that says Connected Accounts to the right of My Account.
  5. Click the Plus Symbol to begin adding an account.
  6. Enter your full e-mail address <e.g. John.C.Doe.13@dartmouth.edu>.
  7. Enter your Dartmouth password and click Next.
  8. You will receive a warning that a secure connection could not be established. This is normal. Click Ok. It will proceed to allow further configuration after pausing for a moment.
  9. Please click on the link labeled POP within the text in order to proceed with a POP3 connection type.
  10. Enter the following information and click Next
    1. Display Name: Your Full name as you would like it to appear
    2. Email Address: Enter your full e-mail address <e.g. John.C.Doe.13@dartmouth.edu>
    3. Username: your NetID@kiewit.dartmouth.edu (e.g. D12345Z@kiewit.dartmouth.edu)
    4. Password: your Dartmouth password.   
  11. Enter the following information and then click Save:
    1. Incoming Server: Outlook.office365.com
    2. Make sure both Requires a secure connection (SSL) is the option chosen
    3. Port: 995
  12. At this time your account should now be connected and it should display on the left side of the Mail window.
  13. Depending on the volume of mail in your inbox, it may take several hours or even a day for all the mail from your Dartmouth.edu inbox to come into the new account. Once you are sure you have all the mail you want to keep, proceed to the next step.
  14. Remove your Dartmouth.edu account as follows:
    1. Log into your Microsoft account.
    2. Click the Gear Icon to the right of your name at the top right of the window.
    3. Select Options.
    4. Click the area that says Connected Accounts to the right of My Account.
    5. Highlight your Dartmouth.edu account and then click the Trash Can symbol above your Dartmouth.edu account.
    6. Confirm to Delete action.

Migrating to Google Gmail accounts using Gmail's Mail Fetcher

  1. Log into your Gmail account.
  2. Click the Gear Icon near the top right of the mailbox window.
  3. Click Settings.
  4. Open the Accounts tab.
  5. In the Check mail from other accounts (using POP3) section, click Add a POP3 mail account you own.
  6. Enter your full e-mail address <e.g. John.C.Doe.13@dartmouth.edu>, then click Next Step.
  7. You will be asked to provide account information:
    1. Username: your NetID@kiewit.dartmouth.edu (e.g. D12345Z@kiewit.dartmouth.edu)
  8. You must also set a custom POP server to be "Outlook.office365.com" with Port 995
  9. Select the following import options:
    1. Leave a copy of retrieved message on the server.
    2. Label incoming messages (select label of your choice)
    3. Archive incoming messages (Skip the Inbox).   
  10. Click Add Account.
  11. When asked if you want to be able to send mail from this account, select No then click Finish.
  12. Depending on the volume of mail in your inbox, it may take several hours or even a day for all the mail from your Dartmouth.edu inbox to come into the new account. Once you are sure you have all the mail you want to keep, proceed to the next step.
  13. Remove your alum.dartmouth.org account as follows:
    1. Log into your Gmail account.
    2. Click the Gear Icon near the top right of the mailbox window.
    3. Click Settings
    4. Open the Accounts tab.
    5. In the Check mail from other accounts (using POP3) section, click the Delete button to the right of your dartmouth.edu account.
    6. Click OK to verify.

How do I migrate the contacts in my personal address lists in my dartmouth.edu account?

Copy the content of your personal address lists from BWA.Dartmouth.edu and paste it into a document on your computer, or e-mail it to yourself as a record. You can use this information to create new contact records in the e-mail account you are now using.

If you migrate your e-mail messages to the new e-mail address, you can also reply to messages from your contacts, which may add it to the auto-populate menu in the 'to' field when you compose messages in the future.

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How do I manage dartmouth.edu aliases?

Note: This will not be an option for alumni until all the alumni BlitzMail servers are shut down. This is currently anticipated to be by the end of 2013.

  1. Log into the Dartmouth Directory Manager using your NetID and password.
  2. In the navigation bar on the right side of the screen, click e-mail Aliases.
  3. Click the Delete button found next to any alias at which you no longer want to receive e-mail.

I'm a graduating student who will become a staff member within 60 days after Commencement. How does this affect me?

When you become a staff member your e-mail address will change to remove the class designation as part of the address, although messages sent to that address (e.g. john.s.doe.08@dartmouth.edu) should still be delivered to your dartmouth.edu mailbox. If you leave your job at Dartmouth, your dartmouth.edu mailbox will be shut down, but your dartmouth.edu address with your class designation will be retained. In that case, you would need to forward your dartmouth.edu e-mail to another e-mail account and migrate any messages and addresses that you want to keep to another location.

I don't want my Dartmouth.edu account after I leave Dartmouth. What should I do?

You don't need to take any action. If you do not forward your Dartmouth.edu account to another e-mail account that you use, you will not receive any mail sent to your dartmouth.org or dartmouth.edu addresses. Our name lookup system will show that your account is not being forwarded, so anyone who looks you up in that system will see that the mailbox is not used. In addition, anyone who sends e-mail to a dartmouth.edu alumni address that is not forwarded will receive a return message letting them know that the account has not been set up.

Last Updated: 8/12/13