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Set Up and Configuration for the On Premises Exchange System

Configuring Outlook

Outlook 2010

  1. Open the Outlook 2010 application
  2. If you haven't configured Outlook previously, a welcome screen appears automatically. If you've configured Outlook previously for another email account, click the File menu, then choose Add Account. If your computer is on the Dartmouth network, Outlook's Auto Account Setup should fill in your name and e-mail address. If your computer is not on the Dartmouth network, you will need to enter your name and e-mail address.
  3. Click Next, then click Finish. You will need to restart Outlook for the changes to take effect.

Outlook 2007

In order to use the Outlook application on a computer, you will need to follow the steps below prior to running Outlook for the first time:

  1. Make sure you are running Microsoft Office 2007 SP2 or later.
  2. Next, go to the Mail Control Panel, then click Show Profiles if your computer runs Windows XP, or E-mail accounts for Windows 7 users. Click the Add button. In the Profile Name field, enter Outlook, then click OK. If your computer is on the Dartmouth network, Outlook's Auto Account Setup should fill in your name and e-mail address. If your computer is not on the Dartmouth network, you will need to enter your name and e-mail address.
  3. Click Next, Finish, then OK.

Outlook 2011

In order to use the Outlook application on a Macintosh computer, you will need to follow the steps below prior to running Outlook for the first time.

  1. Make sure you are running Microsoft Office 2011 for Mac. You will not find Outlook in any earlier version of Office for Mac.
  2. Launch Outlook 2011 and choose Accounts from the Tools menu. In the Accounts window, click the “+” to begin your account setup and choose Exchange from the drop-down list. In the Exchange Account Information dialogue box, enter your full Dartmouth email address, and leave the Method at the default User Name and Password. In the User Name field, enter your email address in the this format - First.M.Last@Kiewit.Dartmouth.EDU, and in the Password field enter your DND password. Leave the check-box for Configure Automatically checked.
  3. Click Add Account.

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Configuring Apple Mail

For those users who need to use a Macintosh computer as their primary computer for accessing their e-mail and calendar on the Exchange environment, you must be running Mac OS X 10.6 or higher. This will allow you to use the Apple Mail and iCal applications built into the Mac OS . Alternatively, you can use Outlook Web Access: https://owa.dartmouth.edu for on premises Exchange users; use https://bwa.dartmouth.edu for Blitz users.

Follow the steps below to configure Apple Mail to access your Exchange account:

  1. Start Mail. In the Full Name field, enter your full name (e.g. John A. Doe)
  2. In the Email Address field enter your full Dartmouth.edu e-mail address (e.g., John.A.Doe@Dartmouth.edu). It is important to note you cannot enter a nickname, or a partial name in this field.
  3. In the Password field, enter the password for your Dartmouth.edu e-mail account.
  4. Click Continue.
  5. In the User name field that appears, enter your full name with periods between the words then followed by "@kiewit.dartmouth.edu". (e.g. John.A.Doe@Kiewit.dartmouth.edu).
  6. Click Continue. Retain the default check marks in the Address Book contacts and iCal calendars field to set up the Apple Address Book and iCal with your Exchange account, then click Create.

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Configuring Outlook to Search the DND

There are two steps to connect to the DND for Outlook 2010 users. You only have to do both of these steps once. For Outlook 2011 or AppleMail, you should access the Dartmouth directory via http://dndlookup.dartmouth.edu.

First, from the File ribbon, click the Account Settings button, then Account Settings from the menu that appears. Select the Address Book tab, then click New. Click Next, then in the Server name field enter ldap.dartmouth.edu. Click the More Settings button, then OK. Click the Search tab and select Custom. In the Custom field, enter dc=dartmouth,dc=edu, then click OK. Click Next, Finish, then Close.

Next, with Mail selected in the Navigation bar, right-click on Mailbox - First M. Last - where First M. Last is your name. From the menu that appears, click New Folder. In the Name field, enter DND Lookup, then click OK. Right-click the newly created folder, then click Properties. Click the Home Page tab. In the Address field, enter http://dndlookup.dartmouth.edu/. Place a check in the Show home page by default for this folder field, then click Apply, then OK.

Quit Outlook, then restart it to have this functionality available.

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Changing Your Password or Nicknames

To change your password for accessing your Outlook account, use https://dartdm.dartmouth.edu/dartDM/dartDM. This will change the password for logging into Outlook, as well as your password for logging into other systems and authenticated Web sites. Nicknames can also be changed on this Web site.

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Securing Outlook

If you have Outlook installed on your computer, and your computer is a member of the Kiewit domain, you will not be prompted for your user name and password when you log into Outlook. This is because you have already provided the information when you logged into your computer. Therefore, it is important to make sure you press Ctrl+Alt+Del, then Enter to lock your computer when you walk away so someone else cannot walk up to your computer and have access to your e-mail, calendar, contacts, tasks, etc. When you return to your computer, press Ctrl+Alt+Del again to unlock it, then enter your password. Anything that was open on your computer when you walked away will still be there.

If you want to be prompted to enter your password each time you start Outlook, you can change the configuration on your computer. To do this, select Tools from the Menu bar, then Account Settings. On the E-mail tab, double-click on your e-mail address, then click More Settings from the change E-mail Account window that appears. Click the Security tab, and place a check in the Always prompt for login credentials field, then click OK.

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Accessing Multiple Accounts

If you are someone's assistant, and part of your job is to read and respond to e-mail for someone else, you can have your Outlook account set up so that both your Outlook account and the Outlook account of the person whose e-mail you monitor are both displayed when you log into your account.

To do this, first, have the person whose account you need to access send an e-mail to Help@Dartmouth.edu requesting that you be granted full access and send permissions to their account.

From Outlook 2007, select Tools from the menu bar, then Account Settings. Select your account then click Change. Click More Settings, then the Advanced tab. Click Add, then enter the name of the second account that you want to monitor from within your account. Click OK to close the windows. Next, start a new e-mail, click the Options tab in the ribbon, and click Show From. This will make it so that when you start a new email, by default, the From option is displayed.

From Outlook 2010, click the File menu, then Account Settings. Select your account then click Change. Click More Settings, then the Advanced tab. Click Add, then enter the name of the second account that you want to monitor. Click OK to close the windows. Next, start a new e-mail, click the Options tab in the ribbon, and click From in Show Fields. This will make it so that when you start a new e-mail, by default, the From option is displayed.

You can now read e-mails from both accounts, but when you want to send an e-mail from an account other than your own, you need to enter the appropriate account in the From field.

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Restoring Deleted Items

If you delete items from the Deleted Items folder, and within the next 14 days decide that you need them back, follow the steps below to recover them. If it has been longer than 14 days, the items are no longer recoverable.

  1. Modify the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options to include a name of "DumpsterAlwaysOn", a type of "DWORD" and a value of 1, then restart your computer. WARNING: Making an error while modifying the registry can cause your computer to no longer start. If you have questions about this, please contact your department's IT support office before proceeding.
  2. Start Outlook and open the Deleted Items folder. There will now be sub folders containing the items that had been deleted from your account within the past 14 days.
  3. Move the items you want out of the Deleted Items folder and into the correct location.

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Outlook Web Access

You can access your account's e-mail, calendar, contacts, etc. from any computer connected to the Internet using Outlook Web Access. Open a web browser and go to https://owa.dartmouth.edu/. For your login name, enter your NetID (or your firstname.inital.lastname@kiewit.dartmouth.edu if you have not started using your NetID yet); for your password, enter your Dartmouth e-mail password.

Remember to log out of Outlook Web Access when you are done and close the web browser so that the next person using the computer won't have access to your account.

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Last Updated: 10/5/12