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Frequently Asked Questions

Set Up Software and Devices



Can I Use My Macintosh?

If you have OS X 10.6 (Snow Leopard) installed, you can configure either Apple's Mac Mail or Microsoft Outlook 2011 to access your Exchange mailbox. For more assistance, please request help.

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Can I Use My Mobile Device?

Please refer to the Mobile Device Wizard for instructions on which devices can be connected to Office 365.

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Can I Use My Blackberry?

Blackberry's are not supported with our implementation of our on premises Exchange at this time. If your account is in the Cloud, refer to the Mobile Device Wizard to see if your Blackberry is supported and how to configure it.

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Can I use Thunderbird to access my E-mail?

Yes, you can connect to your e-mail using Thunderbird by setting up an IMAP connection. See Using IMAP E-mail Clients to configure your e-mail account with an IMAP client.

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While Setting Up Thunderbird Using IMAP, I Noticed That Only the Inbox, Drafts, Sent, Trash, and Junk Folders Were Visible. Where Are the Rest of My Folders?

Go to the File menu, select Subscribe, then select all my mail folders and click the Subscribe button for them to then be visible/accessible.

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What Are My Options for Accessing My Dartmouth E-mail and Calendar with the Blitz System?

The recommended option for accessing e-mail and calendar is Microsoft Outlook 2010 for Windows or Microsoft Outlook 2011 for the Mac. These will give you access to the most functionality. Other options are: AppleMail, iCal and Address book for Mac OS X 10.6 users, any IMAP compliant e-mail application (e.g., Thunderbird), or via an Internet browser.

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I Heard There Are Two Exchange Environments. What Is the Difference between On Premises Exchange and Cloud Exchange?

The main difference is where the servers that host e-mail, calendar, messaging, and tasks are located. A limited group of Dartmouth users will have their Exchange environment hosted on campus and everyone else at Dartmouth will have their Exchange environment hosted off campus, or “in the cloud.” The experience for the user in either environment of Exchange will be very similar.

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How Can I Change My Spam/Junk Mail Settings?

Outlook refers to spam as "junk." Most spam/junk is filtered by the mail server. You can change your Junk folder settings in Outlook by selecting Tools from the menu bar, then Options. Another window will open. In the Preference tab, select Junk E-Mail. In the Options tab, select No Automatic Filtering, then click Apply. Select OK and close the window.

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How do I Set a Vacation or Away Message?

Going to be away from your email? Want to send a message to everyone who emails you? Set an "out of office" message on your account. Some people also refer to this as a "vacation" message.

Using Outlook 2010, Outlook 2013 for Windows

In Outlook for Windows, an away message is set with Automatic Replies (Out of Office).

    1. From the File Tab, click Info, then Automatic Replies (Out of Office).
    2. In the window that appears, select Send Automatic Replies.
    3. You have the option to send the away message during a specified time range if you wish. If you elect to only send during a time range, you will be prompted to enter a start and end date and time.
    4. You also have the option to draft one message for inside the organization and another message for outside the organization.

Note: It is important to note that since Dartmouth has two mail systems, "outside the organization" also refers to Dartmouth accounts on the mail system that is different than the one you are on.

Using Outlook 2011 for MacIntosh

In Outlook for MacIntosh, an away message is set with the Out of Office Assistant.

    1. From the Tools tab, click Out of Office.
    2. In the window that appears, click Send Out of Office messages.
    3. In the More options section, you have the option to send an away message during a specified time range if you wish. If you elect to only send during a time range, you will be prompted to enter a start and end date and time.
    4. Additionally you have the option to Send replies outside my company to either Address Book contacts only or to Anyone outside my company.

Note: It is important to note that since Dartmouth has two mail systems, "Anyone outside my company" also refers to Dartmouth accounts on the mail system that is different than the one you are on.

Using a Web Browser

Log in to OWA: https://owa.dartmouth.edu (On Premises Exchange) or BWA: https://bwa.dartmouth.edu (Cloud Exchange).

    1. In OWA, click the Options link on the top right of the page, then click Set Automatic Replies. Check the radio button Send automatic replies.
    2. In BWA, click the "Gear" icon (settings), then click Set automatic replies. Check the radio button Send automatic replies.
    3. If you select to only send during a time range, you will be prompted to enter a start and end time.
    4. You have the option to draft one message for inside the organization and one message for outside the organization. It is important to note that since Dartmouth has two mail systems, "outside the organization" also refers to Dartmouth accounts on the mail system that is different than the one you are on.

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How Can I Make Outlook My Default Mail Program?

Start Internet Explorer. From the menu bar, select Tools, then Internet Options. Select the Programs tab. Select the down arrow next to the E-Mail field, then click Microsoft Outlook. Click Apply.

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I Use S/Mime Enabled E-mail in Outlook, But When I Use Office 365 Web Mail I Get the Error Message "S/MIME control is not available." Can It Be Enabled?

No, S/MIME is supported in the Outlook client, but not in the O365 Outlook Web App.

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Connecting and Passwords

How Can I Access My Mail and Calendar from Home?

If you are using your work computer at home, you can use Outlook to connect to your e-mail as if you were at work, as long as you are connected to the Internet. If you are on a home or public computer, you can access your e-mail and calendar via the web at https://bwa.dartmouth.edu (Cloud users) or https://owa.dartmouth.edu (On Premises users).

If you want the full functionality within a web browser, you must use Internet Explorer 7 or higher or Firefox 3 or higher. Other browsers will only support the "Lite" version of the product, so some functionality may not be available to you.

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How Do I Change My Outlook Password?

Go to https://dartdm.dartmouth.edu/dartDM/dartDM and log in. Click Change Password.

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E-mail Storage, Mailboxes, and Attachments


What Is My Quota in the Blitz System?

Most people have 10 GB of space allocated to them. This is for all of your Outlook data, including e-mail, calendaring, tasks, contacts, etc.

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How Do I Check My E-mail Quota?

  • In Outlook 2010, select the File tab, then Info in the left navigation bar. In the Mailbox Cleanup section in the middle of the window your mailbox usage appears.
  • In Outlook 2011, Ctrl+click a folder within your account. Select Folder Properties from the menu that appears, then click the Storage tab. This will show you the size of that folder.
  • From a web browser, connect to Blitz Web Access, then from your Inbox, select Options in the upper-right corner of the window, then See All Options from the menu that appears. With My Account selected, you mailbox usage will appear.

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Why Have All or Some of My Messages in the Inbox Disappeared?

Check what view you are using in Outlook. Click View from the toolbar, then Current View. You have your choice of what view works best for you. Select Messages or Messages with Auto Preview.

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How Can I Save an Attachment from a Message?

To save an attachment, you need to first open the message. Then right-click on the attachment. From the menu that appears, select Save as. Select where you want the attachment saved. Outlook defaults to My Documents.

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What Is the Maximum Message Size?

The maximum message size in Dartmouth's Exchange environment is 35 MB.

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Reading E-mail


Help! I Cannot See My New Messages!

In Outlook 2010, click View from the toolbar, then Change View. Select how you want messages displayed.

In Outlook 2011, click View from the menu bar, then select how you want messages displayed.

If you still aren't seeing new messages, verify that your client is online. Check your status bar for 'Connected to Microsoft Exchange' message. If not, restart Outlook.

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How Do I Change the E-mail Display? For Example, I Want to See My Messages Listed, But Not Read Them on the Side.

The e-mail display is called 'Reading Pane' in Outlook. You can customize your view by clicking the View tab. Reading Pane is found in the Layout group. Three options are available for you to display your messages. This setting applies to the current folder that is selected in your mailbox.

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E-mail Addresses and Sending E-mail

 

How Do I Hide E-mail Addresses from Other Recipients in Outlook?

To hide e-mail addresses from other recipients, type the recipients' addresses in the Bcc field of the e-mail message. To display the Bcc field, from the File menu, point to New, then click Mail Message. In the Untitled message, click the Options tab, then Bcc in Show Fields Group. In the box next to Bcc, type the recipients' addresses.

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How Do I Find My Department's E-mail List or Any Distribution List?

Any e-mail distribution list that is world-sendable can be found in the address book under All Groups. When composing an e-mail, click the To button, which will bring you to the GAL (Global Address List), and search by group list name. The group distribution lists are in bold.

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How Do I Add the DND Lookup Tool to My Outlook Application?

Within Outlook, right-click on Mailbox - First M. Last - where First M. Last is your name. From the menu that appears, click New Folder. In the Name field, type DND Lookup, then click OK. Right-click the newly created folder, then click Properties. Click the Home Page tab. In the Address field, enter http://www.dartmouth.edu/dnd/. Place a check in the Show home page by default for this folder field, then click Apply, then OK.

To use the DND Lookup Tool, click on the DND Lookup folder in your mail folders listing. Enter the name you are looking for. Clicking on the name will return the e-mail address. Clicking on the e-mail address will insert that e-mail address into the To field of a new message window.

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How Can I Find a User's E-mail Address Inside of Dartmouth?

There are three different ways to get people's e-mail addresses.

Click the To field in an e-mail message window and bring up the Global Address List. Within this search window, you can use the 'Name Only' or 'More Columns' options. The 'More Options' selection permits you to search by last name, incomplete first name, and is generally more flexible than the 'Name Only' option.

Alternatively, use the DND Lookup tool and click on the users e-mail address that you just looked up. It should open an e-mail window addressed to that person.

Another option is to type in a person's name in the To field, and click the Check Addresses icon on your toolbar. This should present you options to resolve the mail address and put the name in your To field with an underline. The underline indicates the address is complete.

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How Can I Find an E-mail Address for a User at Dartmouth Hitchcock?

Use the DND Lookup tool (see above), selecting DHMC as the site. Click on the users e-mail address that you just looked up. It should open an e-mail window addressed to that person.

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How Can I Make My Own Group List in Outlook 2010 for Windows?

A group list is also called a Contact Group In Outlook. You will manage this list. Choose Contacts on the navigation pane. On the Home tab, choose New Contact Group. In the Name box, type the name of your Contact Group. (For example, "Political Friends.") On the Contact Group tab, in the Members group, click Add Members, then choose from outlook contacts, from address book, or from new contact. In the Address Book drop-down list, click the address book that contains the e-mail addresses you want to include in your Contact Group. In the Search box, type a name that you want to include. When the name you're searching for appears in the list below, click it, then click Members. Do this for each person whom you want to add to the Contact Group, then click OK.

The Contact Group list is saved in your Contacts folder under the name that you give it.

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How-to's and Training

 

Where Can I Get Outlook Training?

Dartmouth licenses online training from two companies: Lynda and Microsoft. They both offer three levels of Outlook 2010 training.

Microsoft also offers online training for Outlook 2011.

For more information, see Dartmouth's Self-Taught Courses.

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Miscellaneous

 

What Is Office 365?

Office 365 is the name of the Microsoft suite of of online productivity tools. Cloud users at Dartmouth use Office 365. This suite provides e-mail, calendar and collaboration tools.

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What Is the Difference Between Outlook and Exchange?

Exchange is the software that provides the back end to an integrated system for e-mail, calendaring, messaging, and tasks; Outlook is the application installed on your computer that can be used to access the Exchange system.

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Why Is My Mailbox Getting So Slow?

Exchange only supports up to 20,000 messages in a single folder. If you have more than that in one folder, the system will not perform as well for you. We recommend that you archive messages from that folder, or create another folder and move some of the messages there.

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Last Updated: 7/25/14