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If you have OS X 10.6 (Snow Leopard) installed, you can configure either Apple's Mac Mail or Microsoft Outlook 2011 to access your Exchange mailbox. For more assistance, please request help.
Please refer to the Mobile Device Wizard for instructions on which devices can be connected to Office 365.
Blackberry's are not supported with our implementation of our on premises Exchange at this time. If your account is in the Cloud, refer to the Mobile Device Wizard to see if your Blackberry is supported and how to configure it.
Yes, you can connect to your e-mail using Thunderbird by setting up an IMAP connection. See Using IMAP E-mail Clients to configure your e-mail account with an IMAP client.
Go to the File menu, select Subscribe, then select all my mail folders and click the Subscribe button for them to then be visible/accessible.
The recommended option for accessing e-mail and calendar is Microsoft Outlook 2010 for Windows or Microsoft Outlook 2011 for the Mac. These will give you access to the most functionality. Other options are: AppleMail, iCal and Address book for Mac OS X 10.6 users, any IMAP compliant e-mail application (e.g., Thunderbird), or via an Internet browser.
The main difference is where the servers that host e-mail, calendar, messaging, and tasks are located. A limited group of Dartmouth users will have their Exchange environment hosted on campus and everyone else at Dartmouth will have their Exchange environment hosted off campus, or “in the cloud.” The experience for the user in either environment of Exchange will be very similar.
Outlook refers to spam as "junk." Most spam/junk is filtered by the mail server. You can change your Junk folder settings in Outlook by selecting Tools from the menu bar, then Options. Another window will open. In the Preference tab, select Junk E-Mail. In the Options tab, select No Automatic Filtering, then click Apply. Select OK and close the window.
In Outlook, an away message is set with Automatic Replies (Out of Office). From the File Tab, select Info, then Automatic Replies (Out of Office). In the window that appears, select Send Automatic Replies. You have the option to send the away message only during a specified time range. If you select to only send during a time range, you will be prompted to enter a start and end time. You have the option to draft one message for inside the organization and one message for outside the organization.
From a Web browser, log in to https://owa.dartmouth.edu (on premises exchange) or https://bwa.dartmouth.edu (cloud exchange). Click the Options link on the top right of the page, then click Set Automatic replies. Check the radio button Send Automatic Replies.
If you select to only send during a time range, you will be prompted to enter a start and end time. You have the option to draft one message for inside the organization and one message for outside the organization. If you only want people outside of Dartmouth's Exchange environment who appear in your contacts list to get this auto-reply, select My Contacts Only on the Outside My Organization option.
Start Internet Explorer. From the menu bar, select Tools, then Internet Options. Select the Programs tab. Select the down arrow next to the E-Mail field, then click Microsoft Outlook. Click Apply.
No, S/MIME is supported in the Outlook client, but not in the O365 Outlook Web App.
If you are using your work computer at home, you can use Outlook to connect to your e-mail as if you were at work, as long as you are connected to the Internet. If you are on a home or public computer, you can access your e-mail and calendar via the web at https://bwa.dartmouth.edu (Cloud users) or https://owa.dartmouth.edu (On Premises users).
If you want the full functionality within a web browser, you must use Internet Explorer 7 or higher or Firefox 3 or higher. Other browsers will only support the "Lite" version of the product, so some functionality may not be available to you.
Outlook can only accept 8 character passwords. If your password is longer than 8 characters, try typing in only the first 8 characters.
Go to https://dartdm.dartmouth.edu/dartDM/dartDM and log in. Click Change Password.
Most people have 10 GB of space allocated to them. This is for all of your Outlook data, including e-mail, calendaring, tasks, contacts, etc.
Check what view you are using in Outlook. Click View from the toolbar, then Current View. You have your choice of what view works best for you. Select Messages or Messages with Auto Preview.
To save an attachment, you need to first open the message. Then right-click on the attachment. From the menu that appears, select Save as. Select where you want the attachment saved. Outlook defaults to My Documents.
The maximum message size in Dartmouth's Exchange environment is 35 MB.
In Outlook 2010, click View from the toolbar, then Change View. Select how you want messages displayed.
In Outlook 2011, click View from the menu bar, then select how you want messages displayed.
If you still aren't seeing new messages, verify that your client is online. Check your status bar for 'Connected to Microsoft Exchange' message. If not, restart Outlook.
The e-mail display is called 'Reading Pane' in Outlook. You can customize your view by clicking the View tab. Reading Pane is found in the Layout group. Three options are available for you to display your messages. This setting applies to the current folder that is selected in your mailbox.
To hide e-mail addresses from other recipients, type the recipients' addresses in the Bcc field of the e-mail message. To display the Bcc field, from the File menu, point to New, then click Mail Message. In the Untitled message, click the Options tab, then Bcc in Show Fields Group. In the box next to Bcc, type the recipients' addresses.
Any e-mail distribution list that is world-sendable can be found in the address book under All Groups. When composing an e-mail, click the To button, which will bring you to the GAL (Global Address List), and search by group list name. The group distribution lists are in bold.
Within Outlook, right-click on Mailbox - First M. Last - where First M. Last is your name. From the menu that appears, click New Folder. In the Name field, type DND Lookup, then click OK. Right-click the newly created folder, then click Properties. Click the Home Page tab. In the Address field, enter http://www.dartmouth.edu/dnd/. Place a check in the Show home page by default for this folder field, then click Apply, then OK.
To use the DND Lookup Tool, click on the DND Lookup folder in your mail folders listing. Enter the name you are looking for. Clicking on the name will return the e-mail address. Clicking on the e-mail address will insert that e-mail address into the To field of a new message window.
There are three different ways to get people's e-mail addresses.
Click the To field in an e-mail message window and bring up the Global Address List. Within this search window, you can use the 'Name Only' or 'More Columns' options. The 'More Options' selection permits you to search by last name, incomplete first name, and is generally more flexible than the 'Name Only' option.
Alternatively, use the DND Lookup tool and click on the users e-mail address that you just looked up. It should open an e-mail window addressed to that person.
Another option is to type in a person's name in the To field, and click the Check Addresses icon on your toolbar. This should present you options to resolve the mail address and put the name in your To field with an underline. The underline indicates the address is complete.
Use the DND Lookup tool (see above), selecting DHMC as the site. Click on the users e-mail address that you just looked up. It should open an e-mail window addressed to that person.
A group list is also called a Contact Group In Outlook. You will manage this list. Choose Contacts on the navigation pane. On the Home tab, choose New Contact Group. In the Name box, type the name of your Contact Group. (For example, "Political Friends.") On the Contact Group tab, in the Members group, click Add Members, then choose from outlook contacts, from address book, or from new contact. In the Address Book drop-down list, click the address book that contains the e-mail addresses you want to include in your Contact Group. In the Search box, type a name that you want to include. When the name you're searching for appears in the list below, click it, then click Members. Do this for each person whom you want to add to the Contact Group, then click OK.
The Contact Group list is saved in your Contacts folder under the name that you give it.
Dartmouth licenses online training from two companies: Lynda and Microsoft. They both offer three levels of Outlook 2010 training.
Microsoft also offers online training for Outlook 2011.
For more information, see Dartmouth's Self-Taught Courses.
Office 365 is the name of the Microsoft suite of of online productivity tools. Cloud users at Dartmouth use Office 365. This suite provides e-mail, calendar and collaboration tools.
Exchange is the software that provides the back end to an integrated system for e-mail, calendaring, messaging, and tasks; Outlook is the application installed on your computer that can be used to access the Exchange system.
Exchange only supports up to 20,000 messages in a single folder. If you have more than that in one folder, the system will not perform as well for you. We recommend that you archive messages from that folder, or create another folder and move some of the messages there.
Last Updated: 12/19/12