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The Repair
Shop has six full-time, certified technicians who work on equipment brought
in for repair. These technicians work within the following policies:
- When equipment is brought to Computer Sales
and Service for repair, the equipment will be checked into the
repair queue on a first-come, first-served basis. Turnaround time is
expected to be 2-3 days, but at certain times of the year, the turnaround time
may increase.
- Any components purchased through Computer Sales can be installed by our
technicians free of charge (e.g., memory, Ethernet cards, etc.) regardless of
the equipment into which it is being installed. For example, if you own a
Toshiba laptop into which you would like to have additional memory installed,
you can purchase the memory for your Toshiba from Computer Sales and they will
install the memory into your laptop at no additional charge, even though we do
not support Toshiba equipment.
- Hard Drives purchased through Computer Sales can be installed free of
charge, but the installation of an operating system or software on to the
hard drive will incur a charge.
- “Out of Warranty” work can be performed on any computer hardware (including
non-supported computers such as Dell Inspirons, Sony Viaos, and IBM/Lenovo
laptops). This work will be charged at the standard hourly rate, plus the cost
of any parts associated with the repair.
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