Overall System Status:
Campus IT Support provides computing support to all staff within administrative departments at Dartmouth. This includes all staff paid by the College as well as staff that have sponsored accounts who work in the following divisions:
For those departments that have their own professional information technology (IT) staff, users should contact their department’s internal IT support office rather than Campus IT Support. Support provided by the Campus IT Support group to those departments will be through that department’s IT staff. Questions unable to be resolved by the department's internal IT staff will be escalated to the Campus IT Support group.
Staff within administrative departments at the professional schools should contact their school’s computing support office for assistance with questions. Questions unable to be resolved by the professional school's internal IT staff will be escalated to the Campus IT Support group.
Staff in the departments supported by the Campus IT Support group can obtain assistance with any technology-related question via e-mail, over the phone, by walking into the IT help desk located in Berry Library, or in their on-campus office by appointment. The Campus IT Support group is the place to start when you have a technology-related question. This includes questions related to your computer’s hardware or software, peripheral equipment attached to your computer, questions about central computer systems, problems with network or Internet access, problems with the telephone system, questions about video projects, etc. If we cannot find the answer, we will refer you to someone who can.
Services for staff within the administrative departments supported by the Campus IT Support group include, but are not necessarily limited to:
Additionally, we will try to help with any technology-related problem not specifically mentioned above. If it is something beyond what we can help you with, we will refer you to another Information Technology Services staff person or an outside vendor. Examples of this type of referral may include help with the UNIX operating system, help with specialized equipment, or hardware upgrades or repairs. We do not do anything that requires us to open the computer case because we are not insured for that type of service. If you need additional memory, a new hard drive, or something replaced within your computer, we will refer you to The Computer Store or to an outside vendor.In situations where too many requests for assistance come at one time, we have a triage system so that the most important problems are given priority. (See Prioritizing Requests below.) In addition, we have created a list of hardware and software with which we are familiar; see Supported Hardware and Software. Staff who purchase items found on this list make it easier for the consultant to help them. Items that are not on this list are given a lower priority for support than items on this list. In some cases, if a staff member has a problem with an item not on the supported list, the consultant will not be able to help them, but will most likely refer them to the vendor of that product.
Requests for help that we receive are prioritized in the following manner:
If you have questions about any of the information provided above, please contact Ellen Young at 646-0367.
Last Updated: 10/21/14