Overall System Status:
Computing Services' Consulting Services group provides computer support to all faculty and staff within Dartmouth’s Arts & Sciences Division. This includes:
Faculty and staff in the Arts & Science divisions can request computing assistance by sending email to firstname.lastname@example.org. Our Service Desk software system recognizes who sent the message, and will auto-assign your message to the "correct" support staff. The right person will immediately be notified, and see your request in their work queue. Please send requests from your @dartmouth.edu email account.
Services for faculty and staff within the Arts & Science Division departments include:
Additionally, we will try to help with any computer-related problem not specifically mentioned above. If it is something beyond what we can help you with, we will refer you to another Computing Services staff person or an outside vendor. Examples of this type of referral may include help with the UNIX operating system, help with specialized equipment, or hardware upgrades or repairs. We do not do anything that requires us to open the computer because we are not insured for that type of service. If you need additional memory, a new hard drive, or something replaced within your computer, we will refer you to The Computer Store or to an outside vendor.
Each department within the Arts & Sciences division is provided support for faculty and staff by full-time Academic Consulting Services staff. The benefit of this situation is that the staff person assigned to a department becomes very familiar with the faculty and staff they support. They know the computers and the academic needs of their constituents.
Situations can arise under which the person assigned to a department is out for a day, or if too many requests for help come in around the same time. If a departmental consultant is out for a day, other departments' consultants will handle emergency situations that arise. In situations where too many requests for help come from faculty and staff in a division at the same time, the other consultants will set up a triage system so that the most important problems are given priority. In addition, we have created a list of hardware and software with which we are familiar; see the Supported Hardware and Software Web page. Faculty and staff who purchase items found on this list make it easier for their consultant to help them. Items that are on the Supported Hardware and Software list are given a higher priority than items that are not on the list.
Requests for help that we receive are prioritized in the following manner:
If you have questions, please contact your department’s IT support office or call Barbara Knauff at 646-0786 or Nicole Hamilton at 646-3144.
Last Updated: 10/24/14