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The Computing Services Network Services group is in the process of modifying
the campus Voice over IP system (VoIP) to provide for more accurate reporting
from our E911 database system. When a 911 emergency call is placed from a
campus extension, the E911 database maps the telephone extension number to a
campus location, then provides that location information to emergency
responders. It is critical that the location information be accurate.
In order to provide accurate location information, Network Services is
currently testing each connection in the telephone database. Once they have
confirmed that the phone extension and the location are a match, they will
“lock down” the pair. The process of locking down the pair means that if the
phone is moved from one location to another, the phone will not function. If we
continue to allow phones to function in any location, a 911 call could
potentially send emergency responders to the wrong location.
This program will only affect telephones that are in permanent locations
(e.g., phones in offices, conference rooms with a VoIP phone assigned to them,
etc.). Public areas and conference rooms that do not have a permanent phone in
them will have a network port enabled for a VoIP phone, but will have no number
locked down to that port. In these instances, people can bring in a conference
phone that is not assigned to a permanent location to use in these rooms on a
short-term basis.
As buildings are affected, the appropriate Computing Consultant will be
notifying key contacts in the building asking them to pass on the word that
this change has occurred. Once the lock down in your building is complete, if
you need to move a phone or phone number, send a request via e-mail to help@dartmouth.edu. Include in the
e-mail the phone number, the date on which the move needs to occur, the
current location, and the new location.
Modifications to the system are not disruptive to your current voice
service. Your phone will work normally as we modify the port settings. We hope
to have this work completed by the end of September. If you have questions
about this change, please talk with your consultant.
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