What Are the 56 Kbps Phone Numbers?
The phone number in Hanover, New Hampshire is 603-653-5250; the phone number
in Norwich, Vermont is 802-649-0300. You can still dial the old Hanover number
which is 603-643-0102, but this is a slower modem pool.
Which Phone Number Should I Use When Dialing Into Dartmouth's Network?
If calling Hanover, New Hampshire is a local call for you, then you should
use the 653-5250 number. If calling Norwich, Vermont is a local call, but
Hanover, New Hampshire is not a local call, then you should use the 649-0300
number. If these modem pools are all busy, then you should use the 643-0102
number.
Your local telephone company may make changes in the tariffs governing which
exchanges may be called toll-free. You should check with your local telephone
company to be sure that calling Norwich or Hanover is a local call.
I Recently Bought a 56 Kbps Modem (or Bought a Computer That Came With a 56
Kbps Modem). Will My New Modem Work With the 56 Kbps Dial-up Service?
Calls can be placed to either of the 56 Kbps modem pools by 56 Kbps modems
that use the v.90 or the K56flex protocols, or by non-56 Kbps modems that use
one of the established older modem standards (v.34, v.32, v.24, v.22). 56 Kbps
modems that use the x2 protocol are not supported, although x2 modems should be
able to connect at slower speeds since most also support the older modem
standards.
What Are the Issues With This New Service?
56 Kbps modems are relatively new and many have bugs. We expect the new
dial-up service will provide faster connection speeds for about half of the
Dartmouth users, and will be the same or slower for the other half.
Our experience with 56 Kbps modems is highly varied. Some people in outlying
areas, e.g., Strafford, get better than 33.6 Kbps performance using the Norwich
number, while some people dialing from Norwich experience performance using the
Norwich number that is the same or worse than they get with the Hanover number.
There are many factors beyond our control that contribute to this situation:
distance from a switching station, wiring inside one's home, and the quality of
a connection can all affect your connection speed.
Here's some suggestions that should help people improve the reliability and
speed of their connection:
- Make sure you have installed any available updates for your modem. Updates
for common modems or those sold through Computer Sales and Service may be
available on PUBLIC in the Third Party Support folder or check the vendors Web
site for updates, even if you have a new modem.
Users who have a PowerBook G3 series, iMac, Power Macintosh G3 (Blue &
White), or a Power Macintosh G4 (PCI or AGP) computer should verify they have
installed the Apple Modem Updater 2.0. To check, pull down the
Apple menu and select Apple System
Profiler. In the System Profile tab, click to open
the Network Overview section. If the modem version number is not V2.300-V90,
then you need the updater available on PUBLIC ->Third party Support ->
Apple Computer, Inc. -> Networking & Communications -> Apple Modem
Updater 2.0. Read and follow the directions for Updating Your Modem on page 2
of the "About Apple Modem Updater" file included in the folder with
the update.
- If you are having problems dialing into either number, you may want to test
both numbers and use the one which gives you the best results. If there are
problems with the 56K modem pools, you may want to dial in to the 643-0102
number. This will be at a lower speed, but the connection may be more stable.
The number of modems in this pool is limited, so you may experience busy
signals during high traffic times.
- If your 56K modem is unreliable, try a v.34 script; these work with the 56K
modem pools by forcing the modem to use a slower, more stable speed.
Apple Remote Access users can open the Modem Control Panel from the
Apple menu and select a v.34 script from the
pull-down menu. For example, "Apple Internal 56K Modem (V.34)"
instead of "Apple Internal 56K Modem (V.90)."
LinkUppp! users are able to select modem scripts from the Log in windows
pull-down menu.
- Global Village modem users may want to try the Supra Express Force v.34
script available from PUBLIC -> Network Software -> Dial-up Software
-> Modem Scripts. Put it in your Modem Scripts folder in the Extensions
folder in your System Folder and restart your Macintosh. You will then need to
select the new script in the Modem Control Panel.
April 25, 2001
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