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The Student
Computing Help Desk schedule follows the academic calendar. The hours
of operation during the term are as follows: Monday-Thursday, 9:00 a.m. - 10:00
p.m., and Friday, 9:00 a.m. - 4:00 p.m. Students can view their schedules via
Oracle Calendar. Note: Your schedule is in
effect from the day before classes start through the term, then up to and
including the last day of final exams.
Oracle Calendar is available to all Student Computing Help Desk
employees; however, it is a program used primarily by staff members rather than
students. There are two reasons you will have to use this program.
One is to check your work schedule, to find out when time cards are due, when
meetings have been scheduled, and other changes. Secondly, it is an avenue
through which to schedule an appointment with a Duty Consultant (ODC). (A Duty
Consultant is a member of the Repair
Shop team who can diagnose a machine to verify the problem is
hardware-related prior to having the student take the computer to the Repair
Shop.) A user name and password for logging into Oracle Calendar
will be provided at the start of each term.
You must assume the Oracle Calendar schedule to be correct and
accurate and, as such, you are fully responsible for any hours you are
scheduled to work. If there is a mistake on the schedule, you must notify the
Manager immediately.
You are expected to arrive on time for your scheduled shifts, and to
work the duration of your shifts. If you must miss work, you are expected to
arrange for another Help Desk student to take your shift and to notify the
Manager.
Meetings
Throughout the term, there are regularly scheduled meetings. These meetings
are mandatory, unless you have a class at the same time the meeting is
scheduled. If this is the case, notify the Manager immediately of the conflict.
The meetings will normally be based on the best time available
for the majority of the Student Computing Help Desk employees. A mail message
will be sent to everyone announcing the location, or any change in day, time,
or location.
These meetings have a dual purpose:
- First, they are a chance for your supervisors to update you on the latest
news and to teach you the skills needed to perform the job.
- Second, they provide the opportunity for you to address questions and
concerns to each other and to the management.
The meetings are treated like shifts in terms of attendance. You are
required to attend all meetings, and you will be paid for the time spent in
meetings. Failure to attend a meeting shall be treated as failure to work a
scheduled shift. In addition, arriving late to a meeting is treated as being
late to work. Absences are only excused for academic responsibilities.
Start and End Dates for a Term
The schedule begins on the day prior to the start of classes and ends on the
last day of final exams.
Swapping Shifts/Subbing
If you cannot come to work for a specific shift, it is your responsibility
to find a substitute at least 24 hours before the scheduled shift.
To find a substitute, ask an individual or send electronic mail to the
cg-stucons mailing list. The subject line of the e-mail
message should be SUB. Timesheets will be compared to the
subbing requests that were received and entered into the schedule.
Filling requests for subs is one criteria in determining who gets rehired
and who gets the first choice of shifts.
If you do not show up to work and have not acquired a sub, you will be
subject to the absenteeism policy; see Performance
Warnings and Terminations.
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