|
There are several areas within the Library that interact on some level with
the Student
Computing Help Desk. You should be aware of all of these areas and the
services they provide.
Public Computers
Most of the public computers throughout Baker/Berry are maintained by Peter
Kiewit Computing Services. If there is a problem with one of them, send an
e-mail to baker-berry.public.computers@dartmouth.edu.
If it is an emergency, call Christina Divoll at 646-8123.
Reference Desk
The computers that are on the carpet surrounding the Reference Desk are
owned by the Library, although the image for these machines is maintained by
Computing Services. If there is a problem with one of these machines, let the
person at the Reference Desk know. If someone wants additional software added
to these machines, send an e-mail to baker-berry.public.computers@dartmouth.edu.
Include information such as who made the request, what change is requested to
the image, and why they need it changed.
Information Desk
The staff at the Information Desks (both in Baker and Berry) can direct
people to the appropriate locations throughout the Library. If someone comes to
the Computing Help Desk that needs help in finding a book or location within
the Library, send them to the Information Desk for assistance.
In addition, let the staff at the Information Desk know if there is a
problem at the Computing Help Desk that prohibits us from being open normal
hours (e.g., the card system isn't working so no one can get in).
Circulation Desk
The elevator immediately in front of the Student Computing Help Desk is
equipped with a security system, so if someone goes through it with a book that
has not been checked out, the elevator will not move. If this happens, contact
the Circulation Desk staff and ask them to come reset the elevator.
Computer Sales and Service
Students can purchase computer-related hardware, software, peripherals, and
supplies at prices that reflect academic discounts at Computer Sales
and Service.
Computer Sales and Service is also a resource for repairs of Apple and Dell
computers and various peripheral equipment, and for other computing
supplies.
Faculty Academic Computing Center
Academic Computing maintains a faculty center where faculty can go for help
with scanning or curricular development. If they have desktop support
questions, they should be referred to their department or school’s computing
support office. A complete list of department or school support staff contacts
is available on the Web; see All
Consultants by Department. The staff at the Faculty Academic Computing
Center is not equipped to help with resetting passwords, problems with
BlitzMail or Word, or problems with computers. It is strictly
for curricular development.
GreenPrint Stations
The GreenPrint
Release Stations are primarily located on the lower level of Berry,
although one station is located on the first level of Berry, near the
Information Desk. These Release Stations are serviced and maintained by the
staff of the Berry Machine Room. If you need to report problems with these
GreenPrint Release Stations, send an e-mail from your
BlitzMail account to help@dartmouth.edu describing the problem
and which printer(s) are not working. Then, in Remedy, find and open the
trouble ticket that was generated by your e-mail (it may take a few minutes for
your trouble ticket to be created), click on the Activity tab,
change the Group+ to System Administrators,
make sure the status is set to Assigned, and then click
Save.
Berry Machine Room
The Berry Machine Room houses the central servers. Most of the GreenPrint
Release Stations are there as well. You should never refer
someone directly to the Machine Room for help. Offer to take the name of the
person who wants to contact the Machine Room, then contact the Student
Computing Help Desk Manager for direction on how to proceed.
|
