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Consulting Services 2005 Annual Survey Results

Peter Kiewit Computing Services has initiated an annual Consulting Services' survey that seeks to determine the campus’s satisfaction with the support provided by the consulting group, and from that, to help us look for areas that need improvement. There are two branches to the direct support function, one focused on academics and students and the other focused on administrative departments.

Overview of Responses

The respondents to the survey included 6 faculty, 54 staff members, and 3 people with positions affiliated with College departments.

When asked to respond to the statement, “I am generally satisfied with the services provided by the Help Desk,” on a scale where 1 equates to strongly agree and 5 equates to strongly disagree , faculty and administrators gave the consultants an average rating of 1.74. This rating speaks very highly of the staff in the Consulting group and their commitment to the people they serve.

Average Responses

2005

I am generally satisfied with the services provided by the Help Desk.

4.26

The Help Desk staff members are responsive.

4.47

Help Desk staff members exhibit a customer-oriented attitude.

4.44

Help Desk staff members are technically competent.

4.48

When I need to get technology help, it's easy to get in touch with someone.

4.16

I am satisfied with the speed of response that I receive from the Help Desk.

4.18

I can usually find the campus technology information I'm looking for on the Web or in printed materials that are available.

3.08

Last Updated: 3/31/10